Vista Equity Partners invests in Dispatch for growth and empower the Modern Field Service Experience

(Business Wire) – Dispatch, a leading field service leader and customer experience pioneer, announced today it has received a strategic investment from Vista Equity Partners with participation from existing investor GrandBanks Capital.

Vista Equity Partners (Vista) – founded and headed by Robert F. Smith (pictured) – is a leading global investment firm focused on software, data, and technology-enabled companies. Vista provides companies and management teams with the capital, access, and infrastructure needed to scale effectively to compete and succeed in today’s digital economy. The investment in Dispatch comes from Vista’s Endeavor Fund, which focuses on emerging, high-growth companies with mission-critical enterprise software and data solutions seeking to expand their innovation and impact in the markets they serve.

The Dispatch field service platform powers more than a million jobs per month for some of the most iconic home service brands in the world. Dispatch plans to leverage the funding to enhance its suite of products, expand partnerships, and hire across all departments in their Boston headquarters.

“Home service companies have long struggled to meet customer expectations. Companies like Uber and Amazon have raised the bar even further for how a business should interact with its customers,” said Avi Goldberg, Founder and CEO of Dispatch. “We started Dispatch to bring the same consumer-first technology to the home service market. We do so by seamlessly connecting brands, service providers, and homeowners together, creating a modern, interactive customer experience. This results in two things: happy homeowners and brands with deep insights into their service delivery networks. We are excited to continue this mission, and specifically chose to partner with Vista because of their strong track record for growing successful SaaS companies around the world.”

“We are thrilled to partner with the Dispatch team to help accelerate growth and continue to enhance the value they bring to home service providers,” said Rene Yang Stewart, Principal at Vista Equity Partners and Co-Head of the Vista Endeavor Fund. “Dispatch has established a unique position in their ability to connect homeowners, enterprise brands, and service providers which creates a strong platform that we’re excited to help grow and innovate with the Dispatch team.”

“Over the past 4 years we have seen Dispatch’s business grow dramatically and become a market leader in field services delivery,” said Tim Wright, General Partner at GrandBanks Capital. “We are excited to continue this momentum and expand the vision, which is why we introduced Dispatch to Vista Equity Partners.”

About Dispatch: Founded in 2013 and headquartered in Boston, Dispatch is a customer-centric service logistics company that is transforming the field service landscape. Through persona-based mobile and web applications, robust platform API’s and both cloud/on-premise connectors, Dispatch helps enterprises collect and strategically leverage data about the last mile of the service delivery process. As the service industry shifts towards a more flexible and non-dedicated workforce, Dispatch’s easy to implement, extensible platform connects the enterprise, service provider and customer together to create a world-class service experience that surpasses the rising expectations of the modern-day market.

About Vista Equity Partners: Vista Equity Partners – Founded by Robert F. Smith in 2000 – is a U.S.-based investment firm with offices in Austin, San Francisco, Chicago, and Oakland with more than US$30 billion in cumulative capital commitments, currently invests in software, data and technology-based organizations led by world-class management teams with long-term perspective.

Vista Equity Partners is a value-added investor, contributing professional expertise and multi-level support towards companies realizing their full potential. The firm’s investment approach is anchored by a sizable long-term capital base, experience in structuring technology-oriented transactions, and proven management techniques that yield flexibility and opportunity in private equity investing.. For more information, please visit www.vistaequitypartners.com.

Source: Vista Equity Partners