Business
Security breach at CIBC FirstCaribbean International Bank as client records accessed by outsiders
The third-party vendor was not terminated. It has re-enforced its defences, according to Holness, who was unable to explain the new measures. In its letter to cardholders, CIBC FirstCaribbean stressed that none of its accounts were compromised, but said that the bank would compensate any affected clients for losses arising from the unauthorized access.
“We have not detected any instances of our client accounts being compromised. However, we continue to monitor for any suspicious activity and ask our clients to do the same, online where possible,” said the bank’s letter signed by manager of Customer Care and Sales Center in Jamaica, Stacy Davis Thompson.
The circular provided contact numbers for customer-care centres in six CIBC FirstCaribbean markets, including Jamaica, as well as two toll-free numbers for other countries.
CIBC FirstCaribbean is the second high-profile corporation to be targeted by hackers this year. In January, telecoms firm, Digicel, experienced a security breach in which customers’ personal information was allegedly accessed. According to reports, the hacker was able to access personal information, including text messages and voicemail, of thousands of Digicel customers. It is alleged that the hacker also made attempts to blackmail the company with the stolen information. Police have since arrested one man related to that case.
