Business
Mobile money use in Africa results in increased revenue for utility companies
The report is entitled ‘Wireless Water: Improving Urban Water Provision Through Mobile Finance Innovations’. The research is funded by the Skoll Center for Social Entrepreneurship, Green Templeton College and the Clarendon Fund.
The water utility in Dar es Salaam, Tanzania, introduced mobile-enabled payment methods in 2009 to improve customer service, expand revenue collection, and incorporate new technologies into its operations.
The utility company has since become a leader in Africa as it continues to identify ways to improve public service provision through the use of mobile-enabled payment mechanisms. Mobile water payments are also being used across the world in countries like Uganda, Kenya, Swaziland, Ghana, Cambodia, and the Philippines.
