Business
REDjet accuses Caribbean Airlines of false advertising
Burns reminded travellers that CAL was fined twice last year by US authorities for illegally short- changing passengers, “now they are at it again charging a US$18 carrier imposed surcharge on every one-way ticket, hiding this as a tax while at the same time stating they have ‘no hidden fees.’” He went further to say that while CAL has claimed in its advertising to have in-flight entertainment, some 83 percent of all their Caribbean services do not provide such and they do not provide free food on more than 75 percent of these same flights and he insisted these were just other instances of CAL misleading its passengers.
REDjet believes this type of behaviour is a big mistake that consumers would not forget and which would probably cause passengers to lose trust in the airline. Burns recounted CAL’s chairman George Nicholas stated clearly some time ago the airline would be charging increased fares in 2012.
In a subsequent statement, REDjet advised that “all airlines must be honest with its passengers and consumers,” and added REDjet was the only airline with more on time flights, “no imposed surcharges, free baggage that would arrive on every flight and the lowest fares guaranteed,” the statement noted.
Attempts to contact CAL Chairman George Nicholas III to respond to complaints were unsuccessful. (NewsDay)
